📦 Order Tracking
You can monitor your order status anytime from your customer account. 👉 Go to the « My Orders » section to view:
- Order status: pending, processing, shipped, delivered
- Tracking number and carrier
- Estimated delivery details
If your package is delayed or not received, contact our customer support via the assistance form or email at support@glinsyscompany.net.
🧾 Billing & Payment
Essential information for safe and easy shopping:
- Available payment methods: credit card, PayPal, bank transfer, and Mobile Money DR Congo (Mpesa, Orange Money, Artel Money)
- Transaction security: All operations are protected by SSL protocol
- Electronic invoice: A detailed invoice is emailed once your order is confirmed
- Payment issues: If you encounter a payment error or denial, double-check your details or contact customer support
- Frequently Asked Questions: Visit our FAQ for info on payment methods and processing times
👉 Need help? Write to us at support@glinsyscompany.com or use the contact form.
🔁 Returns & Refunds
Returning an item
If you’re not fully satisfied with your purchase, you may return your item within 2 days of receipt. Conditions:
- The item must be in its original condition, unused, and in its intact packaging
- Customized or discounted items are not refundable unless defective
Return Procedure
- Contact us via the return form, providing your order number
- Prepare your package and include a copy of the invoice
- Ship the package to the address provided by our team
- Once received and verified, we will process your refund within 5 business days
Refund
- Refunds are made via the same payment method used for the order
- Return shipping costs are covered by the customer, unless the item is defective
- A confirmation email is sent once the refund is issued
👤 Account & Order Management
Easily manage your purchases and personal account:
- Create an account: Sign up in a few clicks to access all services
- Edit your info: Update contact details, password, and preferences
- Track orders: Monitor the status of your purchases from your account
- History & details: Access your invoices and full order history
- Cancel & return: Submit requests online according to our return policy
👉 Need assistance? Contact us at support@glinsyscompany.com or via the contact form.